Help
Support
For help with monitoring settings, notification status, current availability, EntryRadar Pro, restoration, or a privacy request, email wuyuxai@gmail.com.
Before emailing
- Open EntryRadar Settings and check the Push notifications status.
- If iOS notifications are off, open iOS Settings and allow notifications for EntryRadar.
- Use “Test notification” to check on-device permission and presentation.
- For a purchase issue, try “Restore purchase” and include the visible error wording in your email.
Protect your account. Never email a Trusted Traveler Programs username, password, application number, passport number, or travel-document image. EntryRadar support does not need those details.
Privacy requests
Open the email action from EntryRadar Settings when possible; the draft includes the anonymous installation ID needed to locate the record without including the installation secret. Ask about or request deletion of that anonymous record. Do not send government-program credentials.
Independent service
EntryRadar support cannot change a government application, create an appointment, or contact CBP/DHS on your behalf. EntryRadar is not affiliated with CBP or DHS.